Let's see how you can recover your forgotten password or update the existing one.

A) Recovering A Forgotten Password

If you've forgotten your password, here’s how you can reset it:

Step 1: Access the Login Page

Visit Refrens.com and click the Login button located at the top-right corner of the homepage:

Step 2: Select “Forgot Password”

On the login form, click the Forgot Password link to start the recovery process:

Step 3: Request a Password Reset Link

You’ll be redirected to the password recovery page. Add your registered email address, then click on the Get Reset Link. A password reset email will be sent to your registered email address:

Step 4: Check Your Email Inbox

Locate the email from Refrens in your inbox (or spam folder). Open it and click the Change Password button. This will take you to a secure page for resetting your password:

Step 5: Set a New Password

On the reset page, enter a new password of your choice. Click Update to save your changes:

That's it! You can now log in to your account with the new password.

B) Updating/Changing An Existing Password

If you want to update your current password, follow these steps:

Step 1: Go to Security Settings

Log in to your Refrens account, then navigate to Business Settings > General Settings > Security > Change Password:

Step 2: Update Your Password

In the change password page, Enter your current password and the new password you wish to set, then click “Update”:

All set! Your password has been successfully updated.

If you still have questions or need more help, feel free to reach out to us at care@refrens.com OR message us on chat support for quicker assistance!

Updated on: 24/07/2025