Cashfree: Merchant Onboarding FAQs

1. What payment modes are supported by Cashfree?

Cashfree Payments supports the widest range of payment modes with a single integration. It supports over 180+ payment modes such as Credit and Debit Card (Visa, Mastercard, Rupay, AMEX, Diners), Net Banking of more than 65 banks, Paytm and other wallets, UPI via BHIM UPI, Google Pay, PhonePe, EMI options, buy now pay later, and so on.

Cards: All major card networks, namely RuPay, VISA, MasterCard, Amex, Diners Club, and Maestro.

Net Banking: Integrations with 90+ public and private banks in India.
UPI: 20+ UPI apps including PhonePe, Paytm, Google Pay, BHIM, and Amazon Pay.
BNPL: 35+ Card and Cardless EMI providers and Pay Later partners.

Wallet: 9 Digital and Mobile Wallets including Paytm, Amazon Pay, Freecharge, and MobiKwik.

2. I sell products to both Indian and International customers. Is Cashfree the right PG for me?

Cashfree Payments is the right payment gateway for businesses looking to take their brand global and collect payments from domestic and international customers. Cashfree supports accepting payments from international customers via their credit and debit cards (Visa, Mastercard, American Express, Diner’s Club), or PayPal.

Cashfree is also working to add additional alternate payment methods so that your global customers can see payment modes that are local and familiar to them. The checkout flow will also ensure that your international customers can see the prices of your products and services in their country's currency, making the experience easier and better for them.

Yes, you can sign up as an individual for a payment gateway. Please share your personal address proof instead of the business registration details. Here is the list of documents required for setting up your Cashfree PG account -
https://www.cashfree.com/docs/help/onboarding-related/general-faqs

4. How do I add or remove payment methods from checkout?

On the Cashfree Payments dashboard, click on Settings > Payment Gateway > Payment methods to see which methods have been enabled for your account and which ones are still available. You can raise a request from that page to activate or deactivate a payment mode, as required.

5. What is the settlement cycle like? Is this flexible?

Businesses usually get their revenue deposited in their designated bank accounts in T+2* working days. What this means is that for a transaction processed on Monday, the settlement amount will reflect in your account on Thursday. However, if you would prefer to receive your payments early, you can explore our Instant Settlements product to control your settlement flow. Get your revenues settled into your account in 15 minutes after receiving the payment, at the end of the working day, or on-demand with the click of a button. To know more, check out our Instant Settlements product. https://www.cashfree.com/instant-settlements/

6. Do you support instant refunds?

Yes. To help merchants like you delight their customers with instant refund processing on their orders, Cashfree provides the most advanced Instant Refunds offering.

Learn more about it here: https://www.cashfree.com/instant-refunds/

Cashfree also supports stand refunds that take 4-5 working days to reach your customer's account.

7. Do you support multi-user logins and accounts?

Yes, we support multi-user logins via account aliases. Once your Cashfree Payments account has been set up, you can enable access for other members of your team by providing them access to your account.
You can find out more here.

Payment gateway FAQs - https://www.cashfree.com/docs/help/payments/transactions/transactions

Payment link FAQs - https://www.cashfree.com/docs/help/payment-links/faqs/faqs

Documentation Requirements -

Cancelled cheque and NetBanking statement
Owner authentication docs	PAN card and address proof

Cancelled cheque and NetBanking statement
Owner authentication docs	PAN card and address proof

Cancelled cheque and NetBanking statement
Owner authentication docs	PAN card and address proof

8. What are the charges?

For queries related to charges, please contact your account manager OR email us at care@refrens.com OR just reach out to us on live chat support for quicker assistance.

Updated on: 03/06/2025

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Cashfree: Merchant Onboarding FAQs

**1. What payment modes are supported by Cashfree?**

**2. I sell products to both Indian and International customers. Is Cashfree the right PG for me?**

**3. Can I sign up as an individual?**

**4. How do I add or remove payment methods from checkout?**

**5. What is the settlement cycle like? Is this flexible?**

**6. Do you support instant refunds?**

**7. Do you support multi-user logins and accounts?**

**Documentation Requirements -**

**8. What are the charges?**