Checking if your email was sent and opened:

To check if your email was sent and opened, scroll down on the document preview page and look for the Messages to Client section:

Here, you’ll find:

• The date and time the email was sent.
• Whether your client has opened the document or not.

To check the status of your WhatsApp message:

To monitor your WhatsApp message, go to the Messages to Client section in your document preview page:

Here you’ll find the date and time the message was sent.

That's it!

In case you still have questions, reach out to us at care@refrens.com or contact us via live chat support for quicker assistance.

Updated on: 18/02/2026