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# How To Send Automated Welcome Emails and WhatsApp Messages to IndiaMART, TradeIndia & Meta Leads?

When a new lead comes from **IndiaMART, TradeIndia**, or **Meta (Instagram, Facebook, etc.),** responding promptly helps you acknowledge the enquiry and build relationships with potential customers.

You can **configure** **welcome emails and WhatsApp messages for leads** from these platforms to reduce manual effort, save time, and ensure every new enquiry receives a timely first response.

This helps you streamline your initial communication and reduce the need to send every welcome message manually.

## How to Configure Welcome Messages:

### Step 1: Open the Lead Source Settings

Navigate to **Business Settings -> Integrations -> Lead Welcome Message**

![](https://storage.crisp.chat/users/helpdesk/website/-/a/b/8/8/ab884d8153100800/image_l8hvx7.png =751xauto)

### Step 2: Configure the Welcome Email

1. Enable the welcome email option.

   ![](https://storage.crisp.chat/users/helpdesk/website/-/a/b/8/8/ab884d8153100800/image_zpusrd.png =770xauto)

2. Configure the email content and other available settings as required.

   ![](https://storage.crisp.chat/users/helpdesk/website/-/a/b/8/8/ab884d8153100800/indiamart-email_hg34dm.png =753xauto)


   To Learn How to create email templates, follow our guide: [**How to Create and Customize Email Templates in Refrens**](https://help.refrens.com/en/article/how-to-create-and-customize-email-templates-in-refrens-1dgfs04/)**?**


### Step 3: Configure the WhatsApp Welcome Message

1. Enable the WhatsApp option.

   ![](https://storage.crisp.chat/users/helpdesk/website/-/a/b/8/8/ab884d8153100800/image_1sofbf3.png =740xauto)

2. Configure the message using the options provided in the settings.

   ![](https://storage.crisp.chat/users/helpdesk/website/-/a/b/8/8/ab884d8153100800/whatsapp-integration-settings-_1lvdd9m.png =741xauto)
   To Learn How to create WhatsApp templates, follow our guide: [**How to Create and Manage Custom WhatsApp Templates in Refrens?**](https://help.refrens.com/en/article/whatsapp-template-p74yrm/)


###
That's it! 

Just review the settings and save your changes using the **Save Changes** Button.

The process of configuring welcome emails and WhatsApp messages for **TradeIndia and Meta** is similar to that for **IndiaMART**.

Follow the steps outlined above to complete the setup.

## Benefits of Setting Up Welcome Messages:

* **Timely communication:** Acknowledge incoming enquiries more efficiently.
* **Reduced manual effort:** Spend less time sending initial messages individually.
* **Consistent messaging:** Maintain a consistent welcome experience for leads from different platforms.
* **Better lead engagement:** Start conversations with potential customers promptly.

In case you need further assistance, reach out to us via live chat support or drop an email at [__care@refrens.com__](mailto:care@refrens.com).