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> Use this file to discover available pages before exploring further.
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# How to request client testimonials?

There are two ways you can request testimonials from your clients:

1. Automatically collect testimonials every time you record a payment
2. Request testimonials manually from the “Manage Testimonial” section

Let’s see how, 
Before starting, ensure that your [__Refrens Business Profile__](https://refrens.freshdesk.com/support/solutions/articles/44002390150-how-to-create-your-business-profile-on-refrens-) is set to public, as clients won’t be able to submit their testimonials if your profile is private. ([Learn how to set a business profile as public/private](https://refrens.freshdesk.com/support/solutions/articles/44002616366-how-to-make-your-profile-public-or-private-))

### 1.  **Request Testimonials Automatically**

Go to **Business Settings > Email Configurations > Email & Notifications** and turn on the **“Testimonial Email”** toggle:

![](https://storage.crisp.chat/users/helpdesk/website/-/a/b/8/8/ab884d8153100800/screenshot-wwwrefrenscom-20250_v4nasz.png =800x336)
Once enabled, Refrens will automatically send a testimonial request to your clients via email every time you record a payment against an invoice.

For example, here I am recording a payment against one of my clients’ invoice:
 
![](https://storage.crisp.chat/users/helpdesk/website/-/a/b/8/8/ab884d8153100800/screenshot-wwwrefrenscom-20250_eerxza.png =800x416)
Once the payment is recorded, the client will automatically receive a testimonial request email as shown below:
![](https://storage.crisp.chat/users/helpdesk/website/-/a/b/8/8/ab884d8153100800/screenshot-2025-06-06-184326_1yal51o.png =800x357)
When the client clicks on the “**Give A Testimonial**” button, they’ll be redirected to a feedback form where they can easily share their testimonial/review.

![](https://storage.crisp.chat/users/helpdesk/website/-/a/b/8/8/ab884d8153100800/screenshot-2025-06-06-184132_8iyfx5.png =500x524)
Once the review is submitted, it will be visible on your Refrens account under **Profile > Manage Testimonials**:

![](https://storage.crisp.chat/users/helpdesk/website/-/a/b/8/8/ab884d8153100800/screenshot-wwwrefrenscom-20250_15u6gmc.png =800x302)
If you want to show this testimonial on your business profile, simply turn on the ‘Show in Profile’ toggle.

[__Learn more about Refrens business profile>__](https://refrens.freshdesk.com/support/solutions/articles/44002390150-how-to-create-your-business-profile-on-refrens-)

### 2. **Request Testimonials Manually**

If you want to manually request a testimonial from a particular client, you can do that from **Profile > Manage Testimonials > Request a Testimonial:**

![](https://storage.crisp.chat/users/helpdesk/website/-/a/b/8/8/ab884d8153100800/screenshot-wwwrefrenscom-20250_u1ilz8.png =800x370)
Once you click on **“Request a testimonial”,** a pop-up will appear:

![](https://storage.crisp.chat/users/helpdesk/website/-/a/b/8/8/ab884d8153100800/screenshot-wwwrefrenscom-20250_1q3otxe.png =400x429)

When you select the client name from the dropdown menu, the system will auto-fill the client's name and email (which you can edit if needed). 

Once done, click ‘Send Request’ and the client will receive a testimonial request via email as described in the section above.

That’s it!

In case you still have questions, reach out to us at [__care@refrens.com__](mailto:care@refrens.com) or contact us via live chat support for quicker assistance.