> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.refrens.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to automatically fetch leads from Facebook & Instagram accounts to Refrens?

With Meta Integration, you can directly fetch leads from your Facebook & Instagram accounts into Sales CRM. With this, all your leads generated via Instant Forms will appear in your sales pipelines in real time!

Let’s see how:

# Step 1: Connect your Facebook account

Firstly, navigate to **Business Settings > Integrations > CRM Integrations > Connect to Facebook** as shown below:


![](https://storage.crisp.chat/users/helpdesk/website/-/a/b/8/8/ab884d8153100800/image_4t73qk.png =811xauto)

# Step 2: Login to your Facebook account

When you click on **“Connect to Facebook”**, you will see the following pop-up:

![](https://storage.crisp.chat/users/helpdesk/website/e01612948209c800/71f57f9b-f779-4703-bb68-2e7c32_1xprek9.png =800x376)

Just add the credentials of your Facebook account. Once you click on **“Log In”**, you will see the following screen:

![](https://storage.crisp.chat/users/helpdesk/website/9ba00351894e8800/d2016b7b-87bf-4be2-aa2c-cc6f38_ik9zuj.png =445x500)
Just click “Continue” to move further.

# Step 3: Choose the businesses you want to access

Next, you will be asked if you want to connect all your “Current & Future Businesses” OR just your “Current Business”. 

| We recommend choosing the first option for a seamless experience.

Choose your preference and click “Continue”.

![](https://storage.crisp.chat/users/helpdesk/website/eb61a4e305f36800/05805f78-fe2b-41b6-a3a9-192f4e_1fji4df.png =400x500)

# Step 4: Choose the Pages you want to access

Next, you will be asked if you want to connect all your “Current & Future Pages” OR just your “Current Pages”. 

| We recommend choosing the first option for a seamless experience.

Choose your preference and click “Continue”.

![](https://storage.crisp.chat/users/helpdesk/website/b7c7d6246d3aa000/c7e9bf08-e637-4e3a-bf63-164eb0_13qni6m.png =404x500)

# Step 5: Review the permissions

Then, just review the permissions and click “Save”

![](https://storage.crisp.chat/users/helpdesk/website/1f161ac2cb919d00/424251a0-48de-4ad6-a936-aba5d1_8h4hzr.png =410x500)

That’s it! Your Facebook account is now connected with Refrens Sales CRM!

![](https://storage.crisp.chat/users/helpdesk/website/c91ddcba2ee20800/7edd97c2-8978-4220-a885-9a9f15_1vc2uxe.png =393x500)

Click “Got it” to finish the connection process.

# Step 6: View connected users & pages

You will be able to see the list of connected pages & connected users under the “Meta Integration” section as shown below:

![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/2043546457441/original/lfP6VoqmZDCzij-JPPG1nnmSbS5rAD_rYQ.png?1719842413 =800x329)

If you want to disconnect/reconnect an account, you can do that from the “More” option as shown below.

![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/2043546457421/original/anVFg0L1E0UyW1BaP05bbw9Bl3qHsbTtrg.png?1719842411 =800x202)

Also, for each page, you can decide the pipeline where you want to capture the leads. Just go to the “More” option and click “Change Pipeline” as shown below:

![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/2043546457418/original/0tNe6erKm6uK7TNlmvanYBOx0wUSnvySWg.png?1719842410 =800x214)

![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/2043546457433/original/wLPfO930J0XMDTlvrmzwq30VE_Uya4n5yg.png?1719842413 =800x365)
Just select the pipeline and you are ready to get started!


If you still have any questions reach out to us at care@refrens.com or contact us via chat support for quicker assistance.